Hello! I'm Rishav Suman, Operations Supervisor at City Tour in Dubai. I oversee the aquarium tour operations for guests, making sure the transfers, tickets, and entering of the aquarium tour all run smoothly and on time. I handle pick-ups in Deira, Marina, Bur Dubai, and even Deira again, taking note of the need to adjust schedules and flows If needed. The three things I look for are safety, arrival times, and guest satisfaction. I have to manage my staff to create magical moments while introducing customers under the tunnel of marine wonders.